When you are a small business owner, you employ a number of techniques and tricks that aren’t necessarily in the handbook. These are just “rules of life” that anyone with a bit of common sense would use and understand. Some of these rules, however, are taken too seriously by some companies and in turn, those companies begin to fail for no apparent reason. When you want your business to thrive, avoid the two following unspoken rules of business.
Hire Experienced Workers Only
You’re hiring a new manager and you’ve gone through hundreds of applicants with confidence, good personalities, and the willingness to learn. None of them had the experience level you wanted, so you put their resumes into the “no” pile without another thought. Suddenly someone walked into your office and they’re not only confident, but they have the experience you’re looking for as well. Their background even matches the kind of work that your company does. You hire him immediately, only to find out that so many years in the field has taken its toll on your new employee; he’s cranky, slacks off, and doesn’t have the right energy to suit your office.
It can be tricky to find the right employee in the gigantic sea of potentials, but the right employee will have a positive outlook, intelligence, and a good attitude. The experience part can be taught; good values cannot.
The Customer is Right, Period
We all have them: those customers that demand so much it’s obscene. In general, those customers who want so much that you want to scream are the customers that don’t suit your company very well. But the customer is always right, so you put up with it. This isn’t always the way to go. Sometimes it’s better to refer that customer to a company that work better for them. After all, where would all of the credit card companies be if they worked with every single person who put an application in for credit? They’d all be bankrupt. Choose your customers wisely.
